i have validated that the confluence article has the right permissions and is published but when i go to the customer portal view..i see the category but is states there are not articles in this category yet... in fact when i do a search on our portal.. no articles are returned.. even those i have articles published and set where Everyone can view but Only a few select people can edit... AND this occurs whether i am on the portal page as anonymous or i am logged into a "customer" account
Go to your Jira Service Desk > Project Settings > Knowledge base and make sure, that "Everyone with access to your service desk can read articles without a Confluence license. This option is best if you want to share knowledge base articles with your customers." is selected.
Otherwise only licensed users will see the articles.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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