We currently have an automation creating a dedicated slack channel for each issue created in a given project in JSM.
I would like to enhance the integration by tagging a slack group when a responder team is added in a ticket.
Ideally, when i add team A as responder in the ticket it will find the dedicated slack channel and tag #team A so all are notified about the new ticket they need to work on.
Anyone who done this successfully?
Thanks in advance.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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