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Jira software, core and servicedesk used together in the cloud Edited

Can an organization use all three in a fully integrated way? Especially software and service desk?

I see some (complicated and seemingly partial) solutions for on premises hosting but nothing I could see for this use case in the cloud.

Thanks for any help you can give.

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Hi @EnEm,

This is where the big added value of the platform really shines. Jira Software and Jira Service Desk are built on the same platform: the core concept of both products is an issue (of a certain type: an incident, service request, ... on service desk - an epic, story, bug, task, ... for dev teams). Issues move through a workflow from Open/to do towards Done. And they can be nicely linked for integrated visibility AND even with integrated workflows.

Your question is really open, so obviously there is a ton of information about how this works in reality. Some useful links:

Excellent links, thank you for you help. This answers my question (but did'nt come up in response my own searches!)

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