Jira software, core and servicedesk used together in the cloud

[EnEm]

Can an organization use all three in a fully integrated way? Especially software and service desk?

I see some (complicated and seemingly partial) solutions for on premises hosting but nothing I could see for this use case in the cloud.

Thanks for any help you can give.

[Walter Buggenhout · Accepted solution]

Hi @EnEm,

This is where the big added value of the platform really shines. Jira Software and Jira Service Desk are built on the same platform: the core concept of both products is an issue (of a certain type: an incident, service request, ... on service desk - an epic, story, bug, task, ... for dev teams). Issues move through a workflow from Open/to do towards Done. And they can be nicely linked for integrated visibility AND even with integrated workflows.

Your question is really open, so obviously there is a ton of information about how this works in reality. Some useful links:

• ITSM on the go | Bring dev and IT together  
• 4 tips to bring dev and IT teams together 
• A 2015 video explaining some of the foundations 

[EnEm]

Excellent links, thank you for you help. This answers my question (but did'nt come up in response my own searches!)