Can an organization use all three in a fully integrated way? Especially software and service desk?
I see some (complicated and seemingly partial) solutions for on premises hosting but nothing I could see for this use case in the cloud.
Thanks for any help you can give.
This is where the big added value of the platform really shines. Jira Software and Jira Service Desk are built on the same platform: the core concept of both products is an issue (of a certain type: an incident, service request, ... on service desk - an epic, story, bug, task, ... for dev teams). Issues move through a workflow from Open/to do towards Done. And they can be nicely linked for integrated visibility AND even with integrated workflows.
Your question is really open, so obviously there is a ton of information about how this works in reality. Some useful links:
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