Jira service desk unable to confirm DNS record match

[Raghuram Devarakonda]

Hi,

We keep getting "We're unable to confirm a match" emails from Jira service desk due to problems with verification of DNS TXT record. Our TXT record does include the text as required by Jira as follows:

"v=spf1 atlassian-sending-domain-verification=<ID> include:.... ~all"

Is there any problem with the way we included verification text? Any help is greatly appreciated.

Thanks,

Raghu

[Peter Domankus]

Hello Raghuram,

Looks to me you merged two records into one.

You should have one TXT record for value like "v=spf1 include:_spf.atlassian.net ~all"

and another TXT record with value like "atlassian-domain-verification=<ID>"

Best regards,

Peter

[Marc - Devoteam]

HI @Raghuram Devarakonda 

This seems to be an issue on your instance with the Atlassian backend. You need to contact Atlassian.

They are the only ones able to check this.

[Raghuram Devarakonda]

Ok, thanks.