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Jira service desk restore from MySQL

Sekhar Chandra
Sekhar Chandra October 1, 2020

Hi All,

Can you guys please help me to restore the Jira service desk data from MySQL DB?

I lost the backup file in the export directory, so please help out, its very urgent and emergency.

Thanks in advance.

Chandra.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 1, 2020

Do you have a standard "dump" of the database?

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Sekhar Chandra
Sekhar Chandra October 16, 2020

Yes

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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October 20, 2020

Ok great. 

The simplest thing to do would be to install a new Jira (of exactly the same version), point it to an empty database and get it running.  Then stop it, import the database dump, restart Jira and tell it to run a full locking re-index.

This should restore everything except the attachments

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