Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Jira service desk restore from MySQL

Sekhar Chandra
Sekhar Chandra Oct 01, 2020

Hi All,

Can you guys please help me to restore the Jira service desk data from MySQL DB?

I lost the backup file in the export directory, so please help out, its very urgent and emergency.

Thanks in advance.

Chandra.

Answer
Watch
Like Be the first to like this
75 views

1 answer

0 votes
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Oct 01, 2020

Do you have a standard "dump" of the database?

View More Comments
Like
Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Oct 20, 2020

Ok great. 

The simplest thing to do would be to install a new Jira (of exactly the same version), point it to an empty database and get it running.  Then stop it, import the database dump, restart Jira and tell it to run a full locking re-index.

This should restore everything except the attachments

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you