Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira service desk API works for agents but not for customers

Hi there, 

I'm trying to figure out how could I help some customers to use basic API calls. 

When I run this one on the browser:  <jira-home>/rest/api/2/search?jql=resolution+is+empty

I get a bunch of results with al my assigned issues. 

When I do the same being a customer without the internal access, then I get redirected to the customer portal as if I'm logging in.

It is the same if I do the call saying I'm the reporter ( so a real case for a customer) but I get always back to the customer portal 

How can I adapt the API call so the customers can use it to get all open issues in their projects. 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
4.11.1
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you