Jira sends two emails to user when service ticket is created

[Ted]

Hi everyone,

When service requests are opened, users are getting duplicate emails informing them a ticket has been opened for them.

I can not find anything in settings that would tell me why they are or where to change it.

Any advice?

Thanks

[Jack]

One possibility is that automation is sending the second email. Another possibility is that you have an addon, e.g. JEMH that is sending a notification. I would closely inspect the emails for any differences. Maybe even temporarily change the standard create notification so you can verify if the source is the same.

[Mike]

If the emails are sent by JEMH you will find the following headers on the emails for Server and Cloud respectively:

• X-JEMH-NOTIFICATION: true

• X-SentBy-JEMHC: true

[Ted]

I will check that and let you know. Thank you both