When service requests are opened, users are getting duplicate emails informing them a ticket has been opened for them.
I can not find anything in settings that would tell me why they are or where to change it.
One possibility is that automation is sending the second email. Another possibility is that you have an addon, e.g. JEMH that is sending a notification. I would closely inspect the emails for any differences. Maybe even temporarily change the standard create notification so you can verify if the source is the same.
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