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Jira do not create ticket sent via email

mplasil May 5, 2021

Hi,

we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails and there are no issues, I have the affected emails correctly in my outbox.

Could you please let me know where this could be the issue? Thanks a lot

1 answer

1 vote
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 5, 2021

Hi @mplasil ,

welcome to the Atlassian community!

When you are creating issues in JSM project, is reporter always the same?

Are there any attachments? Is there some specific content in the emails or you are just sending simple texts?

Thank you.

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