Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira do not create ticket sent via email

mplasil I'm New Here May 05, 2021


we have automation created for sending emails to create the new ticket in Jira. But we got information that some emails were ignored by Jira and no ticket was created. I checked outgoing emails and there are no issues, I have the affected emails correctly in my outbox.

Could you please let me know where this could be the issue? Thanks a lot

1 answer

1 vote
Hana Kučerová Community Leader May 05, 2021

Hi @mplasil ,

welcome to the Atlassian community!

When you are creating issues in JSM project, is reporter always the same?

Are there any attachments? Is there some specific content in the emails or you are just sending simple texts?

Thank you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

167 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you