Jira display incorrect user

[chatchawan.chi]

I would like your support, I found some user in our jira project, when they type their name in jira filed, they try on first name, but system is show other name and show personal email , where I can delete a worng information 

these picture is screenshot of user that get these problem 

[John Funk]

Hi @chatchawan.chi  - Welcome to the Atlassian Community!

When you check the list of users, does it show up as multiple users? Or is it a single user displaying in different ways? 

[chatchawan.chi]

Dear John Funk @John Funk   

   thank you for your respond 

 - when I check on "Atlassian Administrator ==> Directory ==> users" it show only 1 record ( it show first record in picture that I share to you )

[John Funk]

Which field is it that shows the multiple versions of the user? 

[chatchawan.chi]

@John Funk sorry that respond late,  we have jira service desk ticket , these account is show multiverion on filed "Approvers" and other filed that relate with select  user 

[John Funk]

You probably should go ahead and submit a support ticket to Atlassian. Please post back here with the resolution. 

https://support.atlassian.com/contact/#/

[chatchawan.chi]

Dear John 

  Thank you for your support I already open Ticket ==> https://support.atlassian.com/requests/JST-1017112/

Thank you for your support