Jira cloud SLA "Time to first response"

[AbrahamA]

Hello

I have created a ticket 4:01AM. Time to first response I have set at 5 mins.

My expectation is SLA shows 4:06 instead of 08:05 AM

Also even after 1 hr the SLA wont change.

I have put SLA to start at issue created.

Can you please let me know what could be the issue

I have refreshed page multiple times.

Thanks

Abe

[Jacques B]

What did you specify as your Calendar when you configured the SLA?

Seems like you might have a calendar configured which starts at 8AM, meaning that the counter is not active outside of this hours.

[edwin vasquez]

Hello Abraham,

Have you confirmed that your time zone matches the time you are looking at? I've seen it in the past where this is an issue.