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Jira cloud SLA "Time to first response"
Edited
Hello
I have created a ticket 4:01AM. Time to first response I have set at 5 mins.
My expectation is SLA shows 4:06 instead of 08:05 AM
Also even after 1 hr the SLA wont change.
I have put SLA to start at issue created.
Can you please let me know what could be the issue
I have refreshed page multiple times.
Thanks
Abe
2 answers
What did you specify as your Calendar when you configured the SLA?
Seems like you might have a calendar configured which starts at 8AM, meaning that the counter is not active outside of this hours.
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