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Jira cloud SLA "Time to first response"

AbrahamA Rising Star Jul 27, 2022


I have created a ticket 4:01AM. Time to first response I have set at 5 mins.

My expectation is SLA shows 4:06 instead of 08:05 AM

Also even after 1 hr the SLA wont change.

I have put SLA to start at issue created.

Can you please let me know what could be the issue

I have refreshed page multiple times.


Screen Shot 2022-07-27 at 6.05.56 PM.png




2 answers

What did you specify as your Calendar when you configured the SLA?

Seems like you might have a calendar configured which starts at 8AM, meaning that the counter is not active outside of this hours.


2022-11-21 08_51_14-Adapt IT Telecoms Sales Desk - Service level agreements - Service project - Jira.png

0 votes
edwin vasquez Community Leader Jul 27, 2022

Hello Abraham,

Have you confirmed that your time zone matches the time you are looking at? I've seen it in the past where this is an issue.

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