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Jira Ticket Managment system

Mahrooz Kayani
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September 6, 2023

Where should i start if i want to make a ticket managment system in Jira. 

2 answers

2 votes
Nic Brough -Adaptavist-
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September 6, 2023

Welcome to the Atlassian Community!

Just use Jira.  It's an issue tracker, and "tickets" are a type of issue it can track.

If you're talking about support requests, you probably want to use Jira Service Management as the front-end - it simplifies the interface for customers and makes them free (you only have to licence the agents who will be dealing with the requests).

See https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide#introduction and https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management/

0 votes
Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 6, 2023

Hey @Mahrooz Kayani and welcome to the community!

Your question is so adorably vague that I don't really know where to start. 😄 By posting in the Jira Service Management group, I assume you already have Jira Service Management available and can start creating your first service project. 🤘🏼 From there, maybe work through these resources to get started:

If you have additional questions, let us know in the community, and we try to answer them. :) 

Best, Max

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