Jira Ticket - Forms

Guy Mognemo February 22, 2024

Nowadays, we send email to email@email.com, it automatically creates a support ticket. Would it be possible to use Jira forms instead? 

The aim is to automate the process of creating tickets. 

Thanks upfront! 

 

Best Regards

2 answers

1 vote
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

@Guy Mognemo 

You can use forms in JSM for helping customers to raise the support ticket, but this has to be associated with the request type that has to be raised from portal

More on this - https://support.atlassian.com/jira-service-management-cloud/docs/where-can-my-form-appear

Thanks

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

@Guy Mognemo -

To supplement what @Pramodh M stated, I am sure that you are aware that also obtain Forms URL link to embed it in Confluence pages to create issues.

Go to FORMs >> Select your specific form >> Click on the Settings tab

2024-02-22_8-21-36.png

Using the copied link and access it, you can also copy another link of the specific form in the UI and use it to embed on any Atlassian site to create issue

2024-02-22_8-23-29.png

Example URLs -

https://<your site>.net/jira/forms/create
https://<your site>.net/jira/servicedesk/projects/<JSM project key>/forms/form/direct/1/10006?requestTypeId=17

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events