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Jira Servicedesk to Jira Service Management project migration

Hi Community 

Is there a way to migrate an existing Jira Servicedesk project to the new Jira Service Management project ? 


2 answers

1 accepted

1 vote
Answer accepted

You can now enable the new features in existing Servicedesk projects

1. goto Project settings

2. Features -> toggle desired feature on

Screenshot 2020-12-15 at 12.16.17.png

0 votes
Liam Green Community Leader Dec 03, 2020

Hi @Peter Reiser 

All projects should migrate to the new format over the next few weeks.

I can't see that there is a way to force this through for a particular project.

Hope that helps,

Regards, Liam

Liam Green Community Leader Dec 03, 2020

Hi @Peter Reiser 

I've just been made aware that my info above is incorrect.

There is currently no way to migrate a project to the new ITSM template.  You would need to do a manual move of a current project.

My advice would be to see if it is something you need straight away, and to wait and see if Atlassian do offer a migration in the future

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