Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Management tickets doesn't shown in tempo reports

Dear all

we use JIRA SERVICE MANAGEMENT for support Tickets of our Customer. This is a project. In Jira we use a second project for our developers.

we use Tempo to track our time for all tickets.

In Tempo I linked the account to two projects.

However, I only see tickets in the Tempo reports that relate to one project.

Tickets that were recorded in Jira Service Management and times are stored are not displayed in the reports for the accounts. Accounts are our customers.

If I go to my own timesheet, all will be shown to me.
If I go to the report of an account and have filtered by the account name and also selected both projects as filters, only the developer tickets are displayed, but not those that were tracked as support tickets in JIRA SERVICE MANAGEMENT

I want all tickets from every project to be shown in an account's report.

 

1 answer

1 accepted

0 votes
Answer accepted

Hi Kerstin,

This may be because the accounts are not linked with support tickets?  Please see below document on how to link accounts:

https://help.tempo.io/cloud/en/tempo-timesheets/managing-accounts/adding-the-account-field-to-jira-issue-screens.html

If above does not answer your question, please open a ticket at Tempo Service Desk portal at https://tempo-io.atlassian.net/servicedesk/customer/portal/6 with detail information and screenshots so we can further assist you.

Best regards,

Chih

Tempo Support

Sorry for the late reply, but it helped me a lot. Many Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

685 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you