Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Service Management integration with Jira Server

We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I know tickets in Jira SM can be escalated to Jira Cloud, but until we migrate to Jira Cloud if we start using Jira SM can tickets also be escalated to our existing Jira Server system in the meantime?

3 answers

Hi @Andy Hindle 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Jira(Cloud,Server,Data Center) and Jira(Cloud,Server,Data Center) among other ITSM systems that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. 

You can even integrate between Jira Software, Jira Service Management (Service Desk) to achieve your integration requirements.

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 


Is a third party application the only solution, surely Jira SM must talk to Jira Server out of the box?

You can add an application link and you will be able to link issues of two instances but my understanding is you cannot move issue between them.

@Andy Hindle hi. A 3rd party app is an option. In the end, it all depends on your needs and desires.

If you're considering using such, you can take a look at ZigiOps. It's a no-code tool that works bi-directionally and allows you to transfer (and sync) any fields and data between the two systems you plan to connect. It's flexible and allows you to tailor it to fit particular use cases. Feel free to take a look at it and if want to see it in action (with particular scenarios/use cases) you can always book a demo.


Regards, Diana (ZigiWave)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

104 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you