We are currently in an evaluation stage for obtaining Jira Service Management (cloud) for our team. One of the questions we have is regarding database access. Aside from the REST API, can the database be accessed ?
Sincerely,
Robert
Direct database access against Jira Software and JSM is no recommended due to the complex relationship among database objects.
In the CLOUD env, you do not have direct access to the Database and can only extract data using the REST API. For the Server env (note Atlassian is decommissioning support for the Server env next Feb, 2022) - You can can find the database schemas for different Jira versions here, Database schema.
Again, you should just use REST APIs to get the information of your system and avoid using DB access for information.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thank you for the quick response, Joseph.
Sincerely,
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If my response helped your question, please click on Accept answer when you have a chance.
Best, Joseph
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