Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,462,024
Community Members
 
Community Events
176
Community Groups

Jira Service Management data residency in Singapore

Any idea if Jira Service Management has data residency in SG and if it is hosted in SG?

3 answers

Data residency gives you control over where your in-scope product data for Jira Software, Jira Service Management, and Confluence is hosted.  Flying Together United

Hello @Giselle Ng 

As mentioned by Joseph, there is currently no data residency option for Atlassian Cloud products in Singapore.
Our company has recently released the "Confidential Fields with Data Residency for Jira" app. In addition to the benefit of being able to set permission for the fields created with this app, it is also possible to set a data residency for saved values and data.


In addition to the Jira Data Residency options, we currently offer data hosting in Switzerland. If there is enough interest, it would be possible to set up a DR in Singapore. This would allow your Jira users to protect sensitive data in these Confidential Fields with Singapore location.

Unfortunately, there is still a limitation in that the created fields cannot be displayed in the JSM helpdesk portal. Please vote for this ticket here, so that Atlassian will allow this as soon as possible and then all use cases can be covered with our app.

If you have any questions about our app, please feel free to contact us here.

Best regards

Mattia

@Giselle Ng -

Welcome to the community.  At this time, there is no SG location based on my understanding.  I believe the closest DR for SG will be in Australia. 

Please refer to the following link to keep up with Atlassian's roadmap on this topic:

https://www.atlassian.com/software/data-residency

https://www.atlassian.com/roadmap/cloud?category=dataManagement& (Cloud Roadmap) where you can see a few new DR locations in Q1-Q2 2023

https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/

Forgot to mention that one cannot choose DR against Free plan option.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events