Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira Service Management - Sandbox - User Picker Issue on Portal

Ellie Lucas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 4, 2024

On the Jira Service Management front-end portal where a customer would go to raise an issue, I have an 'approver' field where the customer can select a person to assign the issue to. 

When I go on it (admin) I can see a full list of people to select, but when somebody else goes on it (both admin and not admin) they can't see a list of people to select.

Does anyone have a solution please?



1 answer

1 accepted

0 votes
Answer accepted
Megha Rajanna_EMPYRA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 4, 2024


Ensure that the "approvers" field is both visible and editable by the customer on the service desk portal in project settings. Validate the permissions scheme to confirm that customers have permission to edit the approvers fields. Additionally, confirm that the approver field is present on the issue type screen.

Thank you



Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events