We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields.
Basically, we want to have a custom field where if option A is selected some fields/options to expand and if option B is selected other fields/options to be showing, is this possible?
Yes, these are great suggestions from Kian.
There is also the option of using ProForma Lite (a free app) that allows you integrates forms into your issue. You can ask all sorts of question types and then use conditional logic to only display the right information at the appropriate time. If your data capture requirements are large, then formatting into a form can be a really good option.
An example is displayed here:
As a heads up, I am from ProForma but also another thought to consider in terms of data capture effectiveness.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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