Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Management Conditional Fields


We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields.

Basically, we want to have a custom field where if option A is selected some fields/options to expand and if option B is selected other fields/options to be showing, is this possible?


2 answers

1 accepted

1 vote
Answer accepted


You can do this with a couple of different apps, such as Extension for Jira Service Management or Scriptrunner for Jira.





Glad to have helped!



Hi @Albert

Yes, these are great suggestions from Kian.

There is also the option of using ProForma Lite (a free app) that allows you integrates forms into your issue.  You can ask all sorts of question types and then use conditional logic to only display the right information at the appropriate time.  If your data capture requirements are large, then formatting into a form can be a really good option.  

An example is displayed here:

conditional logic12.gif

As a heads up, I am from ProForma but also another thought to consider in terms of data capture effectiveness.

Thanks for the information @Kate Caldecott _ProForma_, I didn't know about ProForma!

My pleasure @Kian Stack Mumo Systems - glad I was able to assist.  There's a couple of ways to go here isn't there.

Like Albert likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

735 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you