Hi Keshbin Bajracharya,
Thanks so much for your question.
It would be nice if you could provide more details about your case - some logs, steps to reproduce and the details about your setup (like plugins, automations and workflows you have configured for the project in question) would be good to have.
Also, in case it requires deeper investigation, would be better if you raise this with our support team.
Jira Service Management
P.S.: if this answer is correct, please select the ‘accept answer’ button
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