Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk features

Does anyone knows where i can check the specific features of Jira Service Desk by pricing tier? I'm evaluating the implementation of a service desk solution in my company and i need to check the fullfill of certain requirements.

1 answer

In that list it's not well defined the capabilities of each solution. I've found in other providers a detailed list of features with their capabilities, and i'm looking for something similar in here.

Jack Community Leader Oct 27, 2020

you might try reaching out to Atlassian Support to see if there is a better reference. You can go to the billing inquiry there. I haven't found one but haven't searched extensively. I did find this one blurb...

Jira Service Desk Cloud Standard is the service desk you know and love today. Jira Service Desk Cloud Premium helps teams confidently scale Jira Service Desk across their organization by offering unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale Jira Service Desk across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

so the reality is that for JSD (today anyway) the big difference between premium and standard is in the level of support gold vs. silver and a few features as listed in the previous link. But I suspect that the divergence will widen with time.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you