Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Jira Service Desk clients can't write a comment in the text area

Mireia Sangalo
Mireia Sangalo I'm New Here Oct 16, 2020

Hello, 

A few clients are complaining that can't write a comment in a ticket, they start typing someting and ramdomly the text change for another word or the text desapear with out doing anhitnging at all and sometines they can only write one word. 

I've done a few tests and it's working fine from my side, some other clients can comment without any issue. 

Anyone is having the same issue? 

Thanks! 

Answer
Watch
Like Be the first to like this
92 views

1 answer

0 votes
Jack
Jack Community Leader Oct 16, 2020

I have not observed this. If you can reproduce this I suggest you try another browser. Then I would open a ticket withAtlassian Support .

View More Comments
Mireia Sangalo
Mireia Sangalo I'm New Here Oct 19, 2020

Thanks Jack, I've tried that as well. Suddenly the error disappeared today!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Kate Clavet
Kate Clavet
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you