when you are trying to add them where and how are you doing so? What error do you receive? Did you check to ensure they are active now? Is the user a Customer (JSM portal only) or do they have an Atlassian ID account? Check under admin > user management and also under JSM in the same admin area.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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