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Jira Service Desk Widget in German?

Edited

I'm able to translate some of the fields of the Jira Service Desk Widget, but not all of the fields. Is somebody able to help? The main language, the whole service desk and jira itself is in German. And in the settings you can change some words, but not all of them. Where could I translate the rest of that?

translation.png

5 answers

1 accepted

3 votes
Answer accepted

Hello Lucas,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to change the language of the widget. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-5636
Please, click on vote and watch to hear about updates on the development cycle.

Regards,
Angélica

Hi Angelica. Any news about this feature?

Hi Fabio,

Welcome to Atlassian Community!

I talked to the team responsible for this feature and they said that there are no plans to implement that at the moment.

Please, make sure to watch the feature to receive updates, once they decide to implement this, they will post on the feature.

Regards,
Angélica

Hi there !
One year later. Any news ?

It's really annoying that this BUG (it's not even a feature request) isn't being reviewed

I think that the widget can be really helpful but only if you can customize it in the same way as you can customize the portal. Why am I able to change the language in the portal to whatever language I need and the widget shows parts in English and parts in another language? I think it wouldn't be professional, so you need to stick to English or not use the widget at all. Quite disappointing....

At INNSHIP we had to develop our own widget and integrate it via API. It works like a charm and it's not necessary to set the customer portal as public.

Anyone interested in a fully customized widget for issue creation can contact me.

Please provide translation fields or translate all missing string to other language!

"How can we help?"

"Contact us about"

"Choose file"

"Your contact e-mail"

"Send"

"Thanks!"

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