Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the following triggers categories exist:
Can you add a custom WHEN trigger?
Hi @hwright ,
If you are using an Automation to trigger the Opsgenie-JSM integration, we do typically suggest using a webhook instead like outlined in our documentation.
Automations are not fully supported, and a webhook under the Webhook tab may offer a bit more flexibility with the JQL to trigger on custom fields or actions.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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