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Jira Service Desk WHEN triggers for opsgenie

Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the following triggers categories exist:

  • Issue Created
  • Issue Resolution changed
  • Status Changed
  • Comment Added
  • Comment Edited
  • A linked issue is transitioned
  • Participant added
  • Organisation added to issue
  • Approval Required
  • SLA time remaining

Can you add a custom WHEN trigger?

1 answer

0 votes
Nick H Atlassian Team May 25, 2022

Hi @hwright ,

If you are using an Automation to trigger the Opsgenie-JSM integration, we do typically suggest using a webhook instead like outlined in our documentation

Automations are not fully supported, and a webhook under the Webhook tab may offer a bit more flexibility with the JQL to trigger on custom fields or actions. 

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