Jira Service Desk WHEN triggers for opsgenie

[hwright]

Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the following triggers categories exist:

• Issue Created
• Issue Resolution changed
• Status Changed
• Comment Added
• Comment Edited
• A linked issue is transitioned
• Participant added
• Organisation added to issue
• Approval Required
• SLA time remaining

Can you add a custom WHEN trigger?

[Nick H]

Hi @hwright ,

If you are using an Automation to trigger the Opsgenie-JSM integration, we do typically suggest using a webhook instead like outlined in our documentation. 

Automations are not fully supported, and a webhook under the Webhook tab may offer a bit more flexibility with the JQL to trigger on custom fields or actions.