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Jira Service Desk (Self Hosted Server Version) Missing Widgets


I was wondering if the "Widget" feature is available in the self hosted version of service desk?

As i don't find this feature anywhere, and i tried like everything to activate this with the "Open For anyone" setting / permission.


1 answer

1 accepted

0 votes
Answer accepted

Hello @Ben Van de Vyver,

Thank you for reaching out to Atlassian Community!

The Widget feature is currently only available for Jira Service Desk Cloud.

For Server, there is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.


Hi Angélica,

Thank you for your answer,

But, the only thing i want to accomplish is that my forms (written in HTML; JS ; PHP) are able to create a ticket in the service desk when a user want to make contact with us.

Is this possible in another way?

The important feature is here that we can answer the person on his/here email address (same behavior when they should send an e-mail to the service desk)

Many thanks,


Thank you for the details, @Ben Van de Vyver.

You can use our REST API to create tickets using your custom form.

You can also reach out to our developer community in case you have more questions about APIs and development of your own customer portal:

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