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Jira Service Desk Requests API Edited


I am using Jira Service Desk 4.13.3 and I am experiencing some weird results and would appreciate some assistance.


The following two endpoints do not yield the same results based on permissions:

1 -

2 -


My scenario is as follows:

1 - The ticket is shared with organizations/participants and both apis return the results correctly.

2 - I dont want to have the user part of the organizations/participants in order to query the apis above to get the results. If the user is has browse permission and the service desk agent permission as well as a service desk license they should still see the ticket from both api calls.

However does not return my ticket in its results while does.

These both seems to be the same request with the latter just specifying the ticket id directly.

Why does scenario 2 not work for endpoint 1 ?




1 answer

The getMyCustomerRequests only returns issues where the caller is either the Reporter or the Request Participant. If a user has the browse permission and a service desk agent license, then the user can use the and methods to obtain requests of interest.

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