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Jira Service Desk Queue, bulk resolve

Hi,

I know you can search for issues and bulk resolve/transition

But I am wondering if there is a way to set this up from the "Queues" view?

The search then bulk delete is a bit cumbersome.

Thanks!

2 answers

0 votes
lchau I'm New Here Sep 19, 2022

Hello team and @Angélica Luz 

Hope you are both well.

I am tracking JSDCLOUD-287 but cannot see an answer to my question.

Are you building out more bulk actions, particularly changing statuses? I am working on a queue and would like to resolve out 20+ tickets and found that I've had to do this manually.

Please let me know if anything is on the roadmap soon, and if not, how do we add it on? 

Thank you :) 

LC

Hi @lchau ,

When you select checkboxes next to requests in the queue, you see a new menu above the table. Here you have an option called Transition. You can choose to which statuses selected requests are moved.

queues.png

Is it a solution that works for you?

Cheers,

Kate

lchau I'm New Here Sep 20, 2022

Hello @Katarzyna Pawlak _Appsvio_ 

Thanks for the speedy response, much appreciated! 

It appears I don't have that option - it only has Link, Comment, Assign, Watch and Delete.

Will I need to speak to my internal JIRA admin about this or how do I go about getting that Transition drop-down menu?

Lis

Could you go to the request and check if you can change the status? If not, this is a reason why you don't see this action.

It can be connected with permissions, for example, lack of Transition issues permission. Also, some conditions can be added to workflow which exclude you as a person to make transitions.

First of all, I recommend you check one ticket. The next step is talking with the project or Jira administrator :) 

0 votes

Hello Brett,

Currently, there is no option for bulk changes through the queue. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-287
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

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