Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Not installed

Hi,

A few months ago I asked a question about this error, they gave me a possible solution:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cannot-install-service-desk-on-jira/qaq-p/1292013

I followed the steps, but I still have the same problem, what can I do? I need to buy new licenses.

1 answer

I update the log that throws me:

 

root@b99510493a17:/var/atlassian/application-data/jira/log# cat atlassian-servicedesk.log
2020-08-17 19:06:30,318 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is starting...
2020-08-17 19:06:31,852 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is started.
2020-08-17 19:06:34,167 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory] Converting JSD Async Upgrade tasks to the Upgrade Task Framework format.
2020-08-17 19:06:34,188 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Checking license...
2020-08-17 19:06:34,265 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Check if upgrade requirements are satisfied...
2020-08-17 19:06:34,284 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Initialising ActiveObjects support and running AO upgrade tasks...
2020-08-17 19:06:36,647 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Enabling ServiceDesk mail channels...
2020-08-17 19:06:36,652 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Schedule job to periodically ensure SD mail channels are enabled
2020-08-17 19:06:36,654 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Finished scheduling job to periodically ensure SD mail channels are enabled
2020-08-17 19:06:38,800 Thread-70 WARN anonymous 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [cannedresponses.internal.index.CannedResponseIndexLauncherImpl] Canned Response 'PLUGIN STARTUP' is about to start BACKGROUND reindex all
2020-08-17 19:06:38,873 Thread-70 WARN anonymous 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [cannedresponses.internal.index.CannedResponseIndexLauncherImpl] Canned Response PLUGIN STARTUP has finished BACKGROUND reindex all

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you