Hi,
A few months ago I asked a question about this error, they gave me a possible solution:
I followed the steps, but I still have the same problem, what can I do? I need to buy new licenses.
I update the log that throws me:
root@b99510493a17:/var/atlassian/application-data/jira/log# cat atlassian-servicedesk.log
2020-08-17 19:06:30,318 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is starting...
2020-08-17 19:06:31,852 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is started.
2020-08-17 19:06:34,167 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [servicedesk.bootstrap.upgrade.ServiceDeskUpgradeTaskFactory] Converting JSD Async Upgrade tasks to the Upgrade Task Framework format.
2020-08-17 19:06:34,188 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Checking license...
2020-08-17 19:06:34,265 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Check if upgrade requirements are satisfied...
2020-08-17 19:06:34,284 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Initialising ActiveObjects support and running AO upgrade tasks...
2020-08-17 19:06:36,647 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Enabling ServiceDesk mail channels...
2020-08-17 19:06:36,652 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Schedule job to periodically ensure SD mail channels are enabled
2020-08-17 19:06:36,654 UpmAsynchronousTaskManager:thread-1 INFO mperez 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [bootstrap.lifecycle.server.ServerPluginLifeCycle] Finished scheduling job to periodically ensure SD mail channels are enabled
2020-08-17 19:06:38,800 Thread-70 WARN anonymous 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [cannedresponses.internal.index.CannedResponseIndexLauncherImpl] Canned Response 'PLUGIN STARTUP' is about to start BACKGROUND reindex all
2020-08-17 19:06:38,873 Thread-70 WARN anonymous 1145x100x1 tfjm4d 190.112.18.69 /rest/plugins/1.0/ [cannedresponses.internal.index.CannedResponseIndexLauncherImpl] Canned Response PLUGIN STARTUP has finished BACKGROUND reindex all
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