Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Next Gen - Customer Transition Coming Soon ?

Hi,

As of today workflow transition is not available for customers on next gen service desk,

Though I see some official product pages showing it as "coming soon" https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-jira-service-desk-next-gen-projects/

Do we have any idea when this is coming ? In my company this would be a must have feature to implement Jira that is now stopping us completely. Starting the implementation on a classic service desk seems really not making a lot of sense at this stage also.

Some visibility on the coming of this feature would be great.

Thanks in advance for your help,

1 answer

1 accepted

0 votes
Answer accepted

Hi @Yohan Aubert ,

We do not have a defined timeline on the feature but it is in the roadmap and coming soon as you noted above.

The main story that is tracking the bulk of the upcoming Next-Gen Service Desk features can be seen at the following link noting the "OPEN" Sub-tasks are what make up the "upcoming features" list:

And the feature directly tracking the implementation of customer visible transitions is being tracked at the following link, make sure to add yourself as a watcher to get updates on the status of the request as more information becomes available:

Regards,
Earl

Thanks, that's both clear and helpful!

Like Earl McCutcheon likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you