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Jira Service Desk Next Gen - Customer Transition Coming Soon ?


As of today workflow transition is not available for customers on next gen service desk,

Though I see some official product pages showing it as "coming soon"

Do we have any idea when this is coming ? In my company this would be a must have feature to implement Jira that is now stopping us completely. Starting the implementation on a classic service desk seems really not making a lot of sense at this stage also.

Some visibility on the coming of this feature would be great.

Thanks in advance for your help,

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Hi @Yohan Aubert ,

We do not have a defined timeline on the feature but it is in the roadmap and coming soon as you noted above.

The main story that is tracking the bulk of the upcoming Next-Gen Service Desk features can be seen at the following link noting the "OPEN" Sub-tasks are what make up the "upcoming features" list:

And the feature directly tracking the implementation of customer visible transitions is being tracked at the following link, make sure to add yourself as a watcher to get updates on the status of the request as more information becomes available:


Thanks, that's both clear and helpful!

Like Earl McCutcheon likes this

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