Welcome to our Atlassian Community!
While I don't have an implementation plan that I have followed myself, I do believe the documentation below can share some of the best practices when implementing Service Desk for an IT Team with internal customer users:
You may like to use some of the recommendations listed in the documentation in your own implementation of Service Desk for your team!
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event