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Jira Service Desk Customer Portal cannot approved

Hi, I cant seem to approve my ticket from the customer portal although I can see the approved button in the ship service desk. I trying to set the jira service desk to not allow reporter to approve, but it also don't allow other user to approve in the portal


I set the approval.condition.type to boolean and approval.condition.value to true. Below is my script. It seems working in the Service Desk but not in Portal.

import com.atlassian.jira.component.ComponentAccessor

def projectManager = ComponentAccessor.projectManager
def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)
def user = ComponentAccessor.jiraAuthenticationContext.getLoggedInUser()
def reporter = issue.get("reporter")
def approvers = issue.get("customfield_12100")

def allProjects = projectManager.getProjects()
def adminProjects = []
def reporterProjects = []

def projectRoles = projectRoleManager.getProjectRoles(user, it)
if(projectRoles.find(){it.getName() == "Administrators"}){
def reporterRoles = projectRoleManager.getProjectRoles(reporter, it)

for(int a = 0; a < approvers.size(); a++){
if(currentUser.getName() == approvers[a].getUsername()) {
for(int r = 0; r < reporterProjects.size(); r++){
if(reporterProjects[r] != "TOSD") {
for(int ad = 0; ad < adminProjects.size(); ad++){
if(adminProjects[ad] != "TOSD") {
if(adminProjects[ad] == reporterProjects[r]) {
return true

return false

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