Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Cloud to Jira Service desk onPrem ticket exchange?

Edited

Is there an easy way to transfer Jira Service Desk Tickets between a cloud system and an alternative on prem system.

3 answers

Hey @NASD-CL 

Thank you for your inquiry,

I'm Jose, from the Exalate team. Just like what @Dirk Ronsmans mentions.

You can transfer ticket information between two instances through an Exalate conneciton. 

 

Let me know if this helps you in your solution search 🙂

0 votes
Dirk Ronsmans Community Leader Jan 14, 2021

Hi @NASD-CL ,

Well both environments have api's so if you are comfortable with creating a script yourself you could write it.

Othewise I'd say you'd need to look towards an app.

One of which I know is Exalate https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-more?hosting=cloud&tab=overview (but it's not the only one that exists)

If you can explain your use case a bit more in detail perhaps other solutions might also be possible. (maybe even linking the environments but if there is more automation needed I feel an app might be the way to go)

Is there an Atlassian API that supports this ticket transfer?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

222 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you