Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Cloud support SSO?

we are considering adding Jira Cloud Service Desk to the Atlassian products we already use. but have questions to answer for due diligence: 

1) does Jira Cloud support Single Sign On? Is there documentation to support the setup? 

2) can we as local administrators control minimum password complexity? are there any restrictions on complexity e.g. prohibited characters / pw max length etc?

1 answer

1 accepted

0 votes
Answer accepted
John Funk Community Leader Mar 17, 2020

Hi Adrian - Welcome to the Atlassian Community!

1) Atlassian has a product called Atlassian Access to that can to SSO to JSD Cloud. You can find more info here:

2) That's not something I am familiar with, but if you are doing it through SSO, I would think the front end client would handle that. 

SSO would take some time to set up given current strain on our systems. meeting organisation min. password complexity would allow us to proceed for a short period without SSO 

John Funk Community Leader Mar 18, 2020

Take a look here then and see if it helps.  :-)

@adrian moylan  beware the cost of adding SSO...for 10 agents and 500 users it increases the cost 7X.


10 agents @ $200/yr + 500 users = $2000/yr


500 users @ $2/mos = $12,000/yr

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Known problems with customer accounts

The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects.   1. Customers can't see their own requests in...

587 views 4 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you