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When we use the plugin "Jira Service Desk Cloud for Slack - Early Access Program"
and reply to slack message- the ticket is created but not on behalf of the requester in slack (message sender).
In Jira Service Desk Cloud the field mapped should be the "Reporter".
Currently when one of the service desk agents creates a ticket- he is the "Reporter" in the ticket and thats a bug.
We have tested that functionality extensively in our sandbox slack recently and it worked as expected.
Any idea why it is not working for us now?