You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
When we use the plugin "Jira Service Desk Cloud for Slack - Early Access Program"
and reply to slack message- the ticket is created but not on behalf of the requester in slack (message sender).
In Jira Service Desk Cloud the field mapped should be the "Reporter".
Currently when one of the service desk agents creates a ticket- he is the "Reporter" in the ticket and thats a bug.
We have tested that functionality extensively in our sandbox slack recently and it worked as expected.
Any idea why it is not working for us now?
Hello Lukasz!
We rolled out the fix for this issue. Service desk agents can now raise tickets on behalf of other users, regular users are able to raise tickets only on behalf of themselves only.
Let us know if you have any other questions.
Excuse me, who can raise a ticket in Slack? only jira admin or any users can do it?