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Jira Service Desk Cloud - Enrich Customer

Hallo everybody,

we have a simple but strong need to enhance the Customer Profiles in JSD Cloud. 

We want to see some additional data like:

- Phone Number

- Department


... and additionaly on organizations:

- Adress


Is there any add-in allowing this? What can you recommend here?




1 answer

Hi @Hannes-83 ,

Natively is no option on the Customer Portal to add more information about the customer. But currently, our team is working on the app which allows enhancing customer profile. Please contact me via email I would like to talk about your specific requirements. I can also share with you mockups of this app.


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