Jira Service Desk 3.15 Resolve screen

Venug Pampati December 19, 2018

Hello Team,

Added a 'check boxes' custom field with options 'Yes' and 'No' in 'Resolve' screen.

The custom field name is 'IsRunBookUsed'. If i select the option 'No' then it trigger another  workflow which is 'RunbookTask'. Now i would like to understand how do trigger this workflow "Runbooktask' when user select the option 'No' in 'Resolver' screen for the filed 'IsRunBookUsed'

Please help me with this to link the above scenario.

Thanks in advance

Resolve screen Runbookused filed.PNG


1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

Hi @Venug Pampati ,

please specify what means "it trigger another  workflow which is 'RunbookTask'".


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events