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Jira SM plantillas personalizadas para responder al cliente

A Jira Service Management se le puede configurar plantillas personalizadas para poder dar respuestas al cliente? o conocen algun otro metodo que podamos usar? Porque viendo las opciones que nos ofrece, esta de usar plantillas no la trae. 

Realmente la necesitamos, nos facilitan mucho el trabajo.

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1 answer

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Answer accepted
Fabian Lim Community Leader Dec 23, 2021

Hola @Ash Montaño

Bienvenida a la comunidad!

Te paso un enlace de documentos que te puede ayudar con respuestas pre-fabricadas.

Link: https://confluence.atlassian.com/jirakb/how-to-implement-glossary-or-canned-responses-in-jira-applications-777027022.html

Saludos

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