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Jira SD : 'com.atlassian.servicedesk.api.NoSuchEntityException - The request type does not exist

Channa patna
Channa patna April 21, 2021

Dear Community,

I am facing the below issue whenever I am running Post-function groovy script in Jira ( with ScriptRunner plugin) for calling a SOAP WebService or a REST API call.

 

2021-04-21 05:18:20,884+0000 PsmqAsyncExecutors-job:thread-66 WARN kumar 413x434x1 rgx917 188.214.152.130 /rest/api/2/issue/11000/comment [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.servicedesk.api.NoSuchEntityException - The request type you are trying to view does not exist.'.

 

This is stopping my Jira instance in receiving the response from the target REST API and SOAP WebService.

Searched online for solution for this, but no luck.

Could any of our community Leaders/Members help me on this please. 

 

Thanks

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Leader
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April 21, 2021

Please, add into logging the next package, 

com.atlassian.ozymandias.SafePluginPointAccess

 

then you can see the root cause stacktrace

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Channa patna
Channa patna April 21, 2021

Hi @Gonchik Tsymzhitov ,

Added this package in logging and got the below Debug info which I do not understand.

Please have a look and advise.

The same exception I got for :

1. /rest/jddap/1.0/attachment [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.servicedesk.api.NoSuchEntityException - The request type you are trying to view does not exist.'.

 

2. /rest/api/2/issue/11000/comment [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.servicedesk.api.NoSuchEntityException - The request type you are trying to view does not exist.'.
com.atlassian.servicedesk.api.NoSuchEntityException: The request type you are trying to view does not exist.
at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.httpStatusCodeToException(EitherExceptionUtils.java:93)
at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.lambda$anErrorEitherToException$0(EitherExceptionUtils.java:36)
at io.atlassian.fugue.Either$Left.fold(Either.java:586)
at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.anErrorEitherToException(EitherExceptionUtils.java:32)
at com.atlassian.servicedesk.plugins.automation.modules.ruleif.CustomerVisibleStatusChangeIfConditionHelper.retrieveCustomerVisibleStatus(CustomerVisibleStatusChangeIfConditionHelper.java:63)
at com.atlassian.servicedesk.plugins.automation.modules.ruleif.CustomerVisibleStatusChangeIfConditionHelper.retrieveCustomerVisibleFromStatus(CustomerVisibleStatusChangeIfConditionHelper.java:43)
at com.atlassian.servicedesk.plugins.automation.modules.ruleif.CustomerVisibleStatusChangeIfCondition.matches(CustomerVisibleStatusChangeIfCondition.java:21)
at com.atlassian.servicedesk.plugins.automation.internal.module.IfConditionManagerImpl$3.onModuleShouldDisplay(IfConditionManagerImpl.java:135)
at com.atlassian.servicedesk.plugins.automation.internal.module.IfConditionManagerImpl$3.onModuleShouldDisplay(IfConditionManagerImpl.java:128)
at com.atlassian.servicedesk.plugins.automation.internal.descriptors.condition.ConditionAwarePluginPointFunction.onModule(ConditionAwarePluginPointFunction.java:19)
at com.atlassian.ozymandias.SafePluginPointAccess$AccumulatingVisitor.visit(SafePluginPointAccess.java:710)
at com.atlassian.ozymandias.SafePluginPointAccess.invokeModule(SafePluginPointAccess.java:644)
at com.atlassian.ozymandias.SafePluginPointAccess.visitPluginPointImpl(SafePluginPointAccess.java:325)
at com.atlassian.ozymandias.SafePluginPointAccess.descriptor(SafePluginPointAccess.java:255)
at com.atlassian.ozymandias.SafePluginPointAccess.forKey(SafePluginPointAccess.java:151)
at com.atlassian.ozymandias.SafePluginPointAccess.forKey(SafePluginPointAccess.java:129)
at com.atlassian.servicedesk.plugins.automation.internal.module.IfConditionManagerImpl.evaluateIfCondition(IfConditionManagerImpl.java:127)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleMatcher.evaluateIfCondition(RuleMatcher.java:108)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleMatcher.match(RuleMatcher.java:81)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.processIfThen(RuleProcessorImpl.java:171)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.processImpl(RuleProcessorImpl.java:142)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.process(RuleProcessorImpl.java:99)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.doExecute(RuleProcessorImpl.java:71)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.doExecute(RuleProcessorImpl.java:43)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:70)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.access$100(RuleExecutionInterceptorManagerImpl.java:20)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl$TailInterceptorChain.next(RuleExecutionInterceptorManagerImpl.java:98)
at com.atlassian.servicedesk.internal.automation.OutsideCustomerContextRuleRuleExecutionInterceptor.doIntercept(OutsideCustomerContextRuleRuleExecutionInterceptor.java:63)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:76)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.access$100(RuleExecutionInterceptorManagerImpl.java:20)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl$TailInterceptorChain.next(RuleExecutionInterceptorManagerImpl.java:98)
at com.atlassian.servicedesk.internal.api.util.fp.InternalFpKit.lambda$runnableToNoExceptionsCallable$8(InternalFpKit.java:185)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.lambda$wrapNoExceptionsCallable$0(ReentrantThreadLocalBasedCodeContext.java:144)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:100)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:52)
at com.atlassian.servicedesk.internal.automation.CustomerContextRuleExecutionInterceptor.doIntercept(CustomerContextRuleExecutionInterceptor.java:26)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:76)
at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:39)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processWithInterceptors(ExecutionJobProcessorImpl.java:193)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl$1.run(ExecutionJobProcessorImpl.java:180)
at com.atlassian.servicedesk.plugins.automation.internal.execution.context.user.RunAsUserServiceImpl.runAsUser(RunAsUserServiceImpl.java:42)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processInUserContext(ExecutionJobProcessorImpl.java:169)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processJobImpl(ExecutionJobProcessorImpl.java:151)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processJob(ExecutionJobProcessorImpl.java:84)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.lambda$processJobs$4(PsmqExecutionJobRunnerImpl.java:161)
at com.atlassian.pocketknife.step.OptionalStep2.lambda$null$0(OptionalStep2.java:20)
at java.util.Optional.flatMap(Optional.java:241)
at com.atlassian.pocketknife.step.OptionalStep2.lambda$then$1(OptionalStep2.java:20)
at java.util.Optional.flatMap(Optional.java:241)
at com.atlassian.pocketknife.step.OptionalStep2.then(OptionalStep2.java:20)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.processJobs(PsmqExecutionJobRunnerImpl.java:160)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.accessQueueAndProcessJobs(PsmqExecutionJobRunnerImpl.java:145)
at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.lambda$runJobsInQueues$1(PsmqExecutionJobRunnerImpl.java:79)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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April 21, 2021

@Channa patna What exactly doing your code? 

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Channa patna
Channa patna April 21, 2021

@Gonchik Tsymzhitov , I have written a groovy code to call a Third-party REST API to upload the attachment of an Issue using the ScriptRunner plugin.

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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April 21, 2021

Could you wrap your code into another way? 

0. So the response you get as I understood from third-party goes to non-create yet ticket is that right? 

you can check it , via ordering post-function. your post-function is last in your order

1. From post-function to listener (recommend to have async)

2. Review conditions, what if attachment is quite huge? what if null ? etc. 

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Channa patna
Channa patna April 22, 2021

I am able to get the REST API response with some change. Also, I have changed the post-function order to come in the last. 

Attachment file is fine, no issues wrt size, format.

But, I am still getting this exception.

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