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Hello, guys!
is there a way to check how many tickets were open via:
1. Customer Portal
2. Email request
3. API
I want to check which way is more convenient for our customers.
thanks!
Yes. You can use the request-channel-type in a JQL and you can also use this in various Gadgets in a dashboard.
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I probably would look at pie chart. Also see if the two dimensional gadget supports the request-channel-type. That would be nice to see the count by channel vs. status.
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