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Hello, guys!

is there a way to check how many tickets were open via:

1. Customer Portal

2. Email request

3. API


I want to check which way is more convenient for our customers.


1 answer

1 accepted

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Answer accepted
Jack Community Leader Feb 03, 2021 • edited

Yes. You can use the request-channel-type in a JQL and you can also use this in various Gadgets in a dashboard.


Thank you!!! :) 

Which Gadget you think will fit the best? 

Jack Community Leader Feb 03, 2021

I probably would look at pie chart. Also see if the two dimensional gadget supports the request-channel-type. That would be nice to see the count by channel vs. status.

Thanks again, you helped me a lot :) 

Have a nice day! 

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