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Jira Reports

Hello, guys!

is there a way to check how many tickets were open via:

1. Customer Portal

2. Email request

3. API

I want to check which way is more convenient for our customers.

thanks!

1 answer

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Answer accepted

Yes. You can use the request-channel-type in a JQL and you can also use this in various Gadgets in a dashboard.

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Thank you!!! :)

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Which Gadget you think will fit the best?

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I probably would look at pie chart. Also see if the two dimensional gadget supports the request-channel-type. That would be nice to see the count by channel vs. status.

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Thanks again, you helped me a lot :)

Have a nice day!

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