Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hello, guys!

is there a way to check how many tickets were open via:

1. Customer Portal

2. Email request

3. API

 

I want to check which way is more convenient for our customers.

thanks! 

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Feb 03, 2021 • edited

Yes. You can use the request-channel-type in a JQL and you can also use this in various Gadgets in a dashboard.

BED447D7-BFB0-4A97-B34E-F945F68D15DF.jpeg

Thank you!!! :) 

Which Gadget you think will fit the best? 

Jack Community Leader Feb 03, 2021

I probably would look at pie chart. Also see if the two dimensional gadget supports the request-channel-type. That would be nice to see the count by channel vs. status.

Thanks again, you helped me a lot :) 

Have a nice day! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you