I just wanted to know if you have any guidance and process on how we can resolve our concerns.
- Emails responded to by the Support should only be in 1 thread.
- Participants do not see the email and updates. They can only see the Status Updates.
- Can we only include the Status Updates to the customer?
- First email = Automated Message
- Closing email = Resolved/Survey Message
I would greatly appreciate it if you can help me with this as this has been a nuisance.
