Jira/JSM Shift extension

[Luis Andino Rodriguez]

Im looking for an extension that allows me to select work days for auto assigning. Does anyone know an extension like it? I would like to be able to select the days individuals work to be able to auto assign or not auto assign to a specific individual.

[Ste Wright · Accepted solution]

Hi @Luis Andino Rodriguez 

There are options on the Marketplace you could check out...

• Shifto : Shift Roster 
• Agent Schedule Lite 
• Round Robin Assignment with Shift Roster 
• ...or another App from the Marketplace

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You might also be able to do this natively if you prefer (with some additional setup).

You could use Automation to...

• Check created issues
• Use IF/ELSE conditions, based on days (and times) an issue is created to then...
• Assign the issues to users who are "on call", based on each combination

You can use the "Assign Issue" action to assign users from a defined list - and this can be random, balanced, or round robin.

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Let us know your thoughts!

If the Automation rule is of interest, and you need more specific instructions to set this up, provide us some examples of shift/user combinations, and we'd be happy to help :)

Ste

[Joseph Chung Yin · Accepted solution]

@Luis Andino Rodriguez -

As @Ste Wright suggested, third party add-ons may be able to achieve what you are asking.  However, you can setup Automation rules to customize the issues assignments, but we will need further information to offer our possible designs.

Here is the link reference for Automation for Jira - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

NOTE - Please also consider that once the automation rules are defined/setup, you will still need to adjust the criteria for those rules to incorporate the each agent's schedule changes manually.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.