Jira Issue Linking

[Thalia Williams]

Hello! (I believe I posted in the wrong topic previously, let me know if I'm still not quite there, please.) When I'm linking existing Incident tickets to a Problem ticket, I'm trying to establish that the recurring Incident(s) are caused by the undetermined root cause being investigated in the Problem ticket. In a different article,  I read that when I close the root cause problem ticket, Jira will automatically close the linked Incidents. So far, I'm unable to automatically close the linked incident. I've tried different link types, relates to, causes, is caused by, nothing worked. Is there a config step I've missed that would allow this? Thanks!

[Robert Wen · Accepted solution]

Hello @Thalia Williams ! Welcome to the Atlassian Community!

The article link you attached goes to a different vendor (BMC, creator of Remedy).  I'm attaching links to the appropriate descriptions/documentation.

https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/problem-management#best-practices-and-tips

https://support.atlassian.com/jira-service-management-cloud/docs/best-practises-for-problem-management/

[Thalia Williams]

Ugh, I'm so embarrassed! Thank you so much!!