Jira Custom Field Problem

Fevzi October 14, 2024

Jira 

 


I have Jira-Slack and Jira-Infobip integration. I want to open a Jira issue via Slack and Infobip. However, cutom fields of Select List type do not appear. Text type custom fields appear.

 

jira-problems.PNG

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Joseph Chung Yin
Community Leader
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October 14, 2024

@Fevzi -

Welcome to the community. Which integration add-ons that you installed against your site for Slack and Infobip integration.  Please advise, so we can further assist you.

For the Jira Cloud for Slack add-on, note that if your custom field in question is not assigned in the issue creation screen and exposed, then it will not be displayed in the add-on issue creation FORM in Slack.

There is a known ask for Atlassian to address the above problem -

 

https://jira.atlassian.com/browse/API-157

Best, Joseph Chung Yin

Fevzi October 14, 2024

Hi Joseph,

Jira Cloud For Slack installed. 

 

Select List is displayed in the Customer portal. When opening a job via Slack, the select list type field is not displayed.

 

customer-portal.PNG

 

jira_create.PNG

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