Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Cloud for Excel opens blank - general exception

Hi,

I've used the Jira Cloud for Excel for a couple of weeks now but since a few days I can't open the Excel worksheet anymore. It opens blank and I get an error message ' General Exception' .

 

How can I get back to my datasheets? Jira error.png

 

1 answer

0 votes

I am experiencing a similar issue via Excel on O365 where it can't handle my original query but variants of it to produce smaller rows can work. The last time I tried updating was August 14 2021 and it worked fine, just tried again today and can't figure out what has changed.

 

Error messages are "GeneralException. Please try again."

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you