Jira Automation Sending Duplicate Emails for Multiple Open Tasks

[Jira Admin]

I am setting up a Jira automation rule to send an email to every user who has open tasks. The email should include details of all their open tasks in a single message sent to them every day. However, the rule is not working as expected.

Currently, if a user has three open tasks, the automation sends the same email three times instead of just once. Each email contains details of all three tasks, leading to unnecessary duplicates.

I want the automation to send only one email per user, listing all their open tasks. Has anyone encountered this issue before, and how can I modify the rule to ensure only one email is sent?

[Bill Sheboy]

Hi @Jira Admin -- Welcome to the Atlassian Community!

Here is a knowledgebase article describing a rule to do that: https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html

Before building it, I recommend pausing to understand what problem you are trying to solve with a reminder email.  That is, "why do this?"

Emails like this can easily become "noise" to people, and so quickly ignored.  If your team is using any agile practices, they likely already have some form of Standup / Daily Scrum meeting that could better manage work progress.

Kind regards,
Bill