We are unable to access any of the customer features like notifications or portal setting for a JSM project after upgrade. We have restarted, re-indexed, re-installed and still nothing. It sends you to a page that says you need to be a service desk agent to access which I am but still not access. Other service desk agents have tried as well with the same results.
Can you still see the servicedesk features related to agents? Things such as SLA/Queues?
If not, please check if the JSD/JSM application is still properly installed. I've had the same issue when we upgraded the instance but only Core/JSW and the SD app didn't load.
It's a longshot but better to first cover all the basics :)
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