Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSM disabled after updating APM


We use Jira Server (v 8.10.0) along with Jira Service Management (which we have been using for months now, working great).

Yesterday I noticed I had a pending update for APM (v. 4.3.4). I ran the update, and my whole Jira instance down for about 10-15 minutes. Once it went back on, I tried running a full re-indexing, but it took a long time to complete (about 15 minutes) and it kept failing after 2%. At this point, I restarted my whole Jira Server instance and then I tried re-indexing again. This time it worked, it took about 10 minutes to complete, which is the normal time it takes. After that, I reviewed and noticed everything was there (issues, projects, etc).

This morning, I noticed our Jira Service Management software wasn't installed (?). The portal and configurations I spent a lot of time configured are now gone, and whenever I try to "Install" it again, I keep getting errors. I'm not sure what's happening, but everything was working great before doing the APM update.

I also noticed that some Jira Service Management-related modules are disabled. I'm not sure if there is a way to enabled them? or what should we do there?. 

I'll appreciate any help on this matter. We have our service desk down and we need to have it back working ASAP.

Andrew Gustafson



1 answer

0 votes
Brant Schroeder Community Leader Sep 20, 2021


Were you able to get this resolved?  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

660 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you