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JSM changes randomly request type

Pablo Barbero September 15, 2023

Hello Everyone

 

Has anyone experience that JSM changes random requests from their original request type to the one that appears first in the list of request types?

For example I have this request types:

1- access to a

2- access to b

3- access to c

And i have created a service portal where each request is created. Then I am experiencing that when i create request access to b, randomly it appears as access to a.

I check if there is any automation executed but none.

Also check history and nothing there.

It has been happening for quite long.

Thanks!

2 answers

1 accepted

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Answer accepted
Pablo Barbero March 7, 2024

I cannot accept the answer. I noticed also as in the issue log there isno track of requests type changes.

@Alex Koxaras _Relational_  Is there any logs i can check?

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

@Pablo Barbero issue changes are stored within the issue and I'm not sure you can find it somewhere else. If that problem persists and you are sure that you don't have any automation, and you are on a paid plan, then create a ticket directly to Atlassian's Support.

Pablo Barbero March 10, 2024

Thank you @Alex Koxaras _Relational_ .

already opened a ticket.

 

2 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 15, 2023

Hi @Pablo Barbero 

This can't happen without intervention. On the issue history there is no change of the request type recorded?

Are these request types share the same issue type and workflow? Did you check inside the workflow for any automation during the on create transition?

When does this change take place? On create? After a specific transition?

Do you have any listener activated from a 3rd party app like JMWE or scriptrunner?

Pablo Barbero September 17, 2023

There is no any sign of changes neither in history of changes nor in the automation history.

they share all same issue type story but there is not post functions or any other automation inside the worflow.

My observation is it happens upon creation but there is no automation executed when is created.

i was thinking to ask atlassian to check my logs

Rachid goudadi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

Hello Pablo and Atlassian.

I have the same issue since 3 years when copying projects with ScriptRunner of Adaptavist and i have never received a solution from the support. 
When i create a project from a template project, all requests type are not in the same order as in the template project. then even some fields of each request type is changing its position and field's name.

So, Pablo, did you find any solution for this issue please?

Thank you for help.

Rachid

Pablo Barbero March 7, 2024

No… i still chage manually

Rachid goudadi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

I'm doing it manually too.

Thank you Pablo!

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