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JSM- agents

Violeta Teofilova
Violeta Teofilova April 16, 2024

In the JSM portal, if we have 2 projects - project 1 and project 2, are the agents counted separately for each of them or counted together? Thank you.

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Zoey Wang
Zoey Wang
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April 16, 2024

Hi @Violeta Teofilova 

The number of JSM agents counts towards the licenses of the product, rather than projects. 

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Klaudia Schön_Deviniti_
Klaudia Schön_Deviniti_
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April 16, 2024

Hi @Violeta Teofilova

The JSM agents (as well as Jira users) are being summed up, no matter how many projects you have. Of course, if you have the same agent added to more than one project, it's still one Agent :) 

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