Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

JSM- agents

Violeta Teofilova April 16, 2024

In the JSM portal, if we have 2 projects - project 1 and project 2, are the agents counted separately for each of them or counted together? Thank you.

2 answers

1 accepted

3 votes
Answer accepted
Zoey Wang
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

Hi @Violeta Teofilova 

The number of JSM agents counts towards the licenses of the product, rather than projects. 

3 votes
Klaudia Schön_Deviniti_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 16, 2024

Hi @Violeta Teofilova

The JSM agents (as well as Jira users) are being summed up, no matter how many projects you have. Of course, if you have the same agent added to more than one project, it's still one Agent :) 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events